Return Policy
At Loyalty is a Lifestyle, we are committed to ensuring your satisfaction with our products. Please review our return policy below for details on returns, exchanges, and refunds.
1. Eligibility for Returns
We accept returns for the following conditions:
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Items must be returned within 30 days of the delivery date.
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Products must be in their original condition, unworn, unwashed, and with all tags attached.
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Items marked as final sale, clearance, or customized cannot be returned or exchanged.
2. How to Initiate a Return
To initiate a return:
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Contact our customer support team at [Insert Contact Email] with your order number and reason for return.
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Once approved, you will receive detailed instructions on how to return your item.
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Pack your item securely and include your original invoice or order confirmation inside the package.
3. Refunds
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Once we receive and inspect your returned item, we will notify you of the status of your refund.
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Approved refunds will be processed to your original payment method within 5-10 business days.
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Shipping fees are non-refundable.
4. Exchanges
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If you wish to exchange an item for a different size or color, please contact our customer support team to confirm availability.
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Exchanges are processed once the returned item is received and approved.
5. Damaged or Defective Items
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If you receive a damaged or defective product, please contact us within 7 days of delivery for a replacement or refund.
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We may request photos of the damaged item to assist with your claim.
6. Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
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We recommend using a trackable shipping service to ensure your return reaches us safely.
7. Contact Us
For any questions regarding our return policy, please reach out to us at:
Loyalty is a Lifestyle
Email: [Insert Contact Email]
Phone: [Insert Contact Number]